1. Dockhand Products is a wholly-owned subsidiary of Folly Island, Inc.  We take great pride in our products and our processes.  We want you to be happy with our product and enjoy it for many years.  We value your feedback.

2. Dockhand Products is the inventor and manufacturer of the Dock Edge Roller™.  All parts and components are designed and produced in the USA for sale at the OEM, Wholesale and Retail levels.

3. Dockhand Products warrants its products to be free from defects in material and workmanship for a period of two years (from date of end-user purchase) when used in a residential dock setting.  Products used in a commercial environment (camps, town docks, commercial docks, marinas, yacht clubs, etc) are warranted for one year from date of purchase.

4. All warranty claims must include detailed digital photos of the installation and the defect.  Dockhand Products will, at its sole discretion, replace or repair the defective parts.  Dismantling of defective parts, repair labor, and reinstallation on your dock are not included in the warranty.

5.  Dockhand Products manufactures in Black Mountain, NC, and ships orders via UPS Ground.  Air shipments may be arranged for some products at an additional cost.

6. All shipments are FOB Black Mountain, NC.  Shipping damage is rare, but please inspect your shipment carefully when it arrives.  If you sign for a damaged package it is then your responsibility to file any freight claims with the carrier.  If there appears to be any damage to the package, you should alert the delivery driver so that the damage is noted in their system at the time of delivery.  If the damage appears to be severe or there appear to be parts missing, you should refuse the shipment- in this case, we will re-ship and we will file the freight claim.

7. If you have any questions or problems with your product, please email us at sales@dockhandproducts.com and we will do everything possible to assist you.